Mary Shirley - Software Engineering Resume Simple
SUMMARY
A highly motivated, energetic, and dedicated professional with a strong background in the areas of social work, and human services. I am a licensed clinical social worker in the field of mental health.
SKILLS
  • metrics, customer service, insurance
  • customer service, insurance, multi tasking
WORK EXPERIENCES
  • 2017-12-262017-12-26

    Program Specialist

    YMCA

    • Worked with insurance companies to ensure that patients were insured and proper care. I also completed the scheduling of the patient.
    • Developed and implemented new processes and procedures to improve customer satisfaction. Created and maintained a clean and safe environment.
    • Assisted in the scheduling of new employees and the onboarding of new employees. Ensured that all records were completed and submitted.
    • Assisted in the development of the marketing department, including the creation of the new hire orientation program, and the implementation of the new hire training program.
  • 2017-12-262017-12-26

    Insurance Agent

    California Culinary Academy

    • Strong customer service skills to ensure all patients are informed of their insurance policies. Also, I have a great model of compassion and empathy.
    • Excellent customer service skills, ability to multi-tasking, and prioritize tasks. Ability to work with a team of people, and maintain a high level of confidentiality.
    • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
    • Responsible for the collection of data and tracking of all cases and claims. This includes but is not limited to: scheduling, scanning, copying, and filing.
    • Created and maintained a high level of customer service. Provided excellent customer service. I was able to build a strong rapport with clients, families, and the public.